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Grievance Procedure
All clients of the Agency have the right of grievance on matters related
to fair and equitable provision of the Agency services. The grievance
procedure is as follows.
- When a client files a grievance relating to service,
an investigation of this complaint will be initiated within 2 business
days.
- The Executive Director is designated to accept all consumer complaints
and maintain written documentation of complaints.
- The outcome of the
complaint investigation will be reported, in writing, to the client
and to the DCFS Licensing Representative within 10 business day after
the complaint is received.
- Resolutions of all complaints shall be reported
to the agency board of directors at its next meeting.
- The client has
a right to contact the Department of Children and Family Services for
assistance. CFB staff will offer assistance to the client by providing
the telephone number of this organization.
- Client services will not
to be denied, reduced, suspended or terminated for exercising a grievance.
Non-Discrimination Policy
CFB does not discriminate on the basis of race, religion, marital status,
ethnicity, gender or sexual orientation.
Policy Regarding Preferential Treatment
It is the policy of CFB to prohibit preferential treatment to any board
member, contributors, volunteers, employees, agents, consultants or independent
contractors or their relatives. Preferential treatment means any action
that would allow any party to receive considerations with respect to
the placement of a child or any matters that relates to adoption services
different or more favorably than any other applicants.
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